Grokvibe Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or utilize services available through http://grokvibe.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

When you register for the website, we collect your name, e-mail address and organizational affiliation. We refer to this as “Account Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Account Information.

Additionally when you or other visitors complete a survey accessible through the site, we collect certain information, including date and time, survey response and IP address. We call this “Survey Data.”

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Account Information that we collect to:

  • Provide you access to Grokvibe services;
  • Communicate with you.

We use Survey Data to:

  • Summarize the number of responses your surveys have received;
  • Provide you with access to aggregate responses via User Reports.

We use the Device Information that we collect to:

  • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We do share your information with third parties that provide services and support to run the website. If you file a Support Ticket, your ticket information, including any information you share in the support ticket request, is stored by Zoho Desk. You may read Zoho Desk’s privacy policy here: https://www.zoho.com/privacy.html. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

When you create an account through this Site, we will maintain your Account Information and Survey Data for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 13.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@grokvibe.com or by mail using the details provided below:

301 10th St NE, Atlanta, GA, 30309, United States